FAQs
TDOT machines
TDOT has a completely redesigned firmware to offer new options an better performance than DOT.
See the speed pack and the web detailed comparison to have more information.
To have the benefits of the ink management the Optink options must be installed and the ink cartridges must be Optink ready.
DOT machines
DOT plotter are usually upgradable to TDOT with the Speed Pack kit that includes the parts and the firmware to convert it. Only some very old plotters are not ugradable. Contact your dealer for more details.
DOT sofware and TDOT software cannot be installed in the same pc. To achieve it DOT plotter must be upgraded to TDOT before.
TDOT options
All options kits are supplied with an RFID activation card.
In case of necessity there are also install codes that can be send to plotter using the Server Manager.
If you pass again the RFID card in the plotter installing zone, it will inform you if the options is allready installed.
You also can also verify if an option is installed in the User Manager options menu.
Installed options can be deactivated in case of necessity. Contact your dealer to do it.
Technical Service
Every plotter has an unlock code that is supplied to the dealer in the web page. The unlock code can be send to the plotter using the Server Manager.
TKT offers to their dealers a Service Kit with the most common parts needed to solve efficiently a plotter issue.
If you think that online support will be needed please contact TKT service before to schedule it.
Consumables & Spare Parts
TKT ink cartriges are manufactured with new (non-recyled) original HP45.
High quality ink are specially designed to perform better in the plotter industrial conditions.
For consumables and spare parts contact your dealer.
Easy care is a time based preventive maintenance with multiple packs. The plotter also will guide you when some parts need to be change.
Contact your dealer for more information.
About TKT
If you are interested on some TKT product, contact us and we will be great to redirect you to one of our worldwide dealers.
We focus on customer satisfaction. To have a better service we make deep learning trainings to our dealers, to allow them support the end customer in all their needs.